Privacy Policy for Franko Cleaning Services
At Franko Cleaning Services, we are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with Australian privacy laws.
1. Information We Collect
We may collect the following types of personal information from our website visitors and clients:
- Personal Details: Name, address, phone number, and email address.
- Payment Information: Credit card or bank details for billing purposes.
- Service Information: Details related to the cleaning services you request, including property type and location.
- Website Use Information: Data collected through cookies and other tracking technologies, such as your IP address, browser type, and pages viewed.
2. How We Use Your Information
The information we collect is used to provide and improve our services, as well as for communication and billing purposes. Specifically, we use your personal information to:
- Process service requests and provide quotes.
- Communicate with you about bookings, appointments, and customer support.
- Process payments and issue invoices.
- Improve our services and website functionality.
- Send promotional materials and newsletters (with your consent).
3. How We Protect Your Information
We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. These include:
- Secure storage of personal and financial information.
- Restricted access to your personal information to authorized personnel only.
- Encryption of sensitive data during transmission.
4. Sharing of Your Information
Franko Cleaning Services does not sell, rent, or trade your personal information. We may share your information with third parties only under the following circumstances:
- Service Providers: We may share your information with trusted service providers who help us deliver services (e.g., payment processors).
- Legal Obligations: If required by law, we may disclose your information in response to court orders, legal processes, or government requests.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you and remember your preferences. You may choose to disable cookies in your browser settings, but doing so may affect your experience on our site.
6. Your Rights
As a resident of Australia, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Ask us to update or correct any inaccuracies in your personal information.
- Deletion: Request that we delete your personal information, subject to certain legal obligations.
- Opt-out: Withdraw consent for marketing communications at any time.
7. Third-Party Links
Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will be posted on our website, and we encourage you to review it regularly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
Franko Cleaning Services
[Insert business address]
[Insert email address]
[Insert phone number]
This policy should be regularly reviewed and updated as necessary, especially if Franko Cleaning Services expands its services or changes the way it handles personal data.